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Insight #29 Stakeholder Management in Large Complex Programs – Stakeholder Engagement Best Practices
Dar Al Riyadh Insights reflect the knowledge and experience of our Board, executives and staff in leading and providing PMC, design and construction management services. Dar Al Riyadh believes in the importance of broadly sharing knowledge with our clients and staff to improve project outcomes for the benefit of the Kingdom of Saudi Arabia.
Stakeholder Engagement Best Practices
Good stakeholder engagement programs are characterized by:
Timely and Comprehensive Information Disclosure
factual information
earliest possible disclosure
understand timing-related risks
readily accessible
respect for sensitive information
structured to facilitate engagement
• Early and Ongoing Stakeholder Consultation
founded on well developed and communicated plan
consultation well defined
purpose
any pre-conditions for consultation
affected stakeholders
issues prioritized
carefully selected engagement methodologies
clearly identified responsible individuals both within the program and project levels
document consultation process, feedback and actions and feedback to stakeholders
Stakeholder Negotiation and Building of Partnerships
well-defined framework for determining when negotiation is appropriate
involvement of empowered representatives
engagement free of intimidation
mutual agreement on key issues
full disclosure of complete relevant information
participatory not adversarial negotiation approach
negotiating style focused on building partnerships
sufficient time for decision-making
sensitivity for cultural differences
flexibility, consideration of multiple options
commitment to compromise
agreed to and documented outcomes
establish basis for strategic partnerships
Timely Concern or Conflict Management
well-established process discussed with stakeholders before issues arise
process formalized, documented and communicated
provisions for third party involvement
timely
transparent
documented and reported back to stakeholders
preserve legal remedies
Stakeholder Involvement in Program and Project Monitoring
promote participatory monitoring of program activities related to key issue areas
evaluate use of third party monitors to add credibility to program actions
Feedback to Stakeholders in the Principal Areas of Interest to Them
pre-identified (and agreed to) information, format and frequency
report on overall stakeholder management program
consider international standards for reporting stakeholder engagement
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